Real people.Real support.Day or night.
Call 866.578.5713 anytime. Monday–Friday, 7 a.m.–5 p.m. Central, you reach the NewCura support team. After hours, weekends and holidays, real people still take your call, 24/7/365. You can also open a support case online or email support@newcura.com.
Support doesn't stop at go-live
- Post-go-live check-ins to confirm the workflow is working the way your team expected.
- Training and continuing education, including for new staff.
- Software updates with new features and compliance updates.
- People who stay. NewCura has had the same owners since 1999, and a long-tenured team, so you'll often talk to people who know your system.
Ways to reach us
| Business hours: Mon–Fri, 7 a.m.–5 p.m. CT | After hours, weekends and holidays | |
|---|---|---|
| Phone: 866.578.5713 | Goes to the NewCura support team | 24/7/365. Urgent issues go to on-call NewCura staff. |
| Online support case | Emailed to our support desk queue, and a support specialist follows up | Emailed to our support desk queue. A support specialist follows up next business day. For anything urgent, call. |
| Email: support@newcura.com | Goes to the support team | Picked up next business day. For anything urgent, call. |
What happens when you call
During business hours (Mon–Fri, 7 a.m.–5 p.m. CT)
- Call 866.578.5713.
- Your call goes to the NewCura support team, and a person who knows EndoManager® and ScopeCycle® picks up.
After hours, weekends and holidays
- Call the same number, 866.578.5713, 24 hours a day, 365 days a year.
- If it's urgent, you're connected to one of NewCura's on-call support agents.
- If it can wait, the support team gets your details and follows up when they're back.
Open a support case online
Have this ready when you call
- Your facility name, and the room or workstation affected
- The product: EndoManager EMS (and whether it's the capture station in the room or the server/viewer), EndoManager Report Writer (EM3) or ScopeCycle®
- What you were doing, what you expected, and any error message
- How many rooms or users are affected, and whether procedures are waiting
- A callback number
Related
Contact sales · Customer login · Security and privacy · EndoManager EMS · EndoManager Report Writer (EM3) · ScopeCycle®
NewCura · 200 Unity Cir, Suite A, Lee's Summit, MO 64086 · Toll-free 866.578.5713 · support@newcura.com
Frequently asked questions
What is NewCura's support phone number?
Call 866.578.5713. Real people answer, 24/7/365.
What are NewCura's support hours?
Real people answer 866.578.5713, 24/7/365. Live support is Monday through Friday, 7 a.m. to 5 p.m. Central, and support continues after hours. Urgent issues go to on-call NewCura staff.
Will I reach a real person?
Yes. A real person answers 866.578.5713, day or night. During business hours your call goes to the NewCura support team. After hours, urgent issues go to an on-call NewCura agent.
What happens if I call at night or on a weekend?
Call 866.578.5713, 24 hours a day, 365 days a year. If it's urgent, you're connected to one of NewCura's on-call support agents. If it can wait, the support team gets your details and follows up when they're back.
Can I just email or submit a ticket?
Yes. Email support@newcura.com or open a case on this page. Both are emailed to our support desk queue, and a support specialist follows up during business hours. For urgent problems, call instead so the issue can be escalated straight away.
Should I send screenshots or patient details?
Don't send patient information by email or the web form. If we need to see patient-specific data, we'll connect by secure remote session.
Is there a customer portal?
A customer portal with documentation and case tracking is planned. The Customer login button at the top of every page will take you there when it's ready.
How fast will you respond?
Business-hours calls go straight to the support team. After hours, urgent calls are escalated to on-call staff immediately.
Last reviewed .